Registration of Personal Credit Information

CCB is a consumer credit bureau providing credit reports to ​participating institutions (the CCB Members) and, of course, to the individuals themselves. CCB adheres to a strict privacy policy​ and does not use personal data in any way other than for intended purposes. CCB does not sell or provide personal data to anyone else. It is important to understand that there are various benefits of CCB’s credit registration.

In addition to providing transparency and maintaining high privacy standards, we adhere to international best practices and make efforts to maximize the benefits of CCB’s credit registration.

Every person is entitled to request a copy of his or her credit report to verify if the information on the report is correct. On the report, you can also see which institution has accessed your credit report. All access to your credit report is listed, also if CCB accesses your credit report, which is only done when you request a copy of your report. There is a small cost to obtain your credit report

I need a copy of my CCB credit report

You can obtain your credit report as follows:

1. At your bank or any other CCB Member you can sign a form and show your ID.
2. Visit us at our office to request a copy of your credit report

To protect your privacy, credit reports will only be given if requested in person. You cannot authorize anyone to obtain it on behalf of you. Please read our Privacy Policy for more information about our commitment to your privacy.  If you have questions about this, please contact CCB.

Contact us

What is the cost to get my credit report?

Everybody can get a free report once per year.  If you wish to receive your credit report more than once a year, it will cost you Ang 10, – per credit report to cover administrative costs.

Get a copy of your credit report.

My credit report seems incorrect

If you see that your credit report that you obtained directly from CCB is not correct, please review what gets registered and how, and if you still see errors, you can take the following steps:

• Check on the report which institution the registration relates to
• Contact the institution and discuss the error.
• You may also fill-out an online correction request form here so we can forward the correction request to the Member.
• Important! Only the institution can make corrections to information on the report, CCB cannot make corrections
• If you feel the institution is not making an effort to resolve the error, please ​contact CCB
• You may also fie a complaint if you feel that your concerns are not being addressed, by contacting us.
• Finally, you have rights to a ​dispute resolution process by means of an arbitration committee if you are of the opinion that your rights are not being addressed.

Who has access to my credit data?

Only you and the CCB participating institutions have access to your personal information and credit-related information.

We are a closed credit bureau and only provide data to participating institutions (the CCB members). Access to CCB is limited to printing a credit report for you when you request CCB to do so. We do not provide any information to local or international authorities unless we are required to do so by the courts of law.

If a non-member requires your information, you will have to request a report from us and you of course have the right to provide your information to anyone that you wish.

What is my credit data used for?

Only participating institutions have access to your credit report. They use the credit reports for two purposes:

1. As part of their new loan due diligence when you request a loan
2. During periodic file reviews on existing loans

Members are not allowed to access anyone’s report for any commercial or non-commercial reasons other than the two reasons described above. If a Member accesses anyone’s report their access is registered on the credit report and if you notice that someone has accessed your report that in your opinion should not have done so (for example you never applied for credit at that Member) please report such incident to CCB.

You have the right (but not the obligation) to provide your credit report to anyone you wish.  You can obtain a copy of your credit report from CCB at any time.

What data about me is registered?

CCB registers the flowing information if and as submitted by the Members:

• Name, address, ID, phone numbers and email addresses
• All credits (including credit cards, overdrafts on accounts)
• For trade credit (purchases on account) only if overdue
• Status of the loans and trade credit (current, arrears, default, payment arrangement etc.)
• Monthly payments (principal and interest)
• Entities that accessed your credit report
  
• Bankruptcy (currently not being reported)
• A summary score

All information that we register is disclosed on your credit report.

How do I ​get my credit report to see what information is registered about me?

Arbitration Committee ('Geschillencommissie')

CCB promotes the rights of privacy of the consumers registered in its systems in accordance with local laws and regulations.  To offer consumers the possibility to direct themselves to an independently functioning body in case the consumer disputes a privacy issue or procedure related thereto, CCB has installed an Arbitration Committee that is accessible to consumers registered in CCB’s systems.

The Consumer can send a Request for Arbitration Form to CCB using the standard “Request for Arbitration Form” provided by CCB.

An Arbitration Committee composed of three individuals will handle the request in accordance with the “Rules and Procedures of CCB’s Arbitration Committee “.

The Arbitration Committee will consider any eligible situation that can -in the opinion of the consumer- not be resolved satisfactorily by management of CCB or the members.  Please contact us if you wish to initiate an arbitration committee process.

Exchange of Information with other Credit Bureaus

CCB conducts its credit bureau from separate legal entities incorporated in each of the jurisdictions in which it operates. As such these are separate Credit Bureaus and the data received from Members is logically segregated. Arrangements have been made between de CCB entities that data held in the sperate logical databases can be shared among the CCB Group entities.  This allows the financial institutions to get a more complete overview of the credit exposure of the persons for which it performs a credit check.  

Currently CCB does not share information with any other credit bureau.  Nor does it share information with other entity of person.

Summary of your personal rights

We respect the rights of individuals as provided for in the applicable personal data protection laws as well as international best practices. We summarize your rights as follows:

• Transparency: you have the right to get your credit report to see what data is registered about you at any time
• Privacy: your data is treated as highly confidential and is not accessed by anyone unless there is a need
• Security: data is handled and stored using the ​highest security standards
• Limited disclosure: only credit issuing institutions have access to your data
• Error correction: if your credit report is incorrect, the members are required to correct the information
• Dispute resolution: if there is a valid dispute, there is a possibility to submit a request to an arbitration committee.